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Profile – Frances Kupke-Smith


Tell us about yourself.

I’m Frances Kupke-Smith, and I wear many hats – I’m a wife, a carer, and an individual living with a progressive disability. Professionally, I serve as a director and support coordinator at Peoplecraft, where I dedicate my work to supporting people navigate the complexities of the NDIS and secure the support they need to live authentic lives. 

My personal experience with disability gives me a unique perspective and deep understanding of the challenges faced by those in similar situations, which fuels my passion and commitment to this field. 

Outside of work, I thrive on connecting with others, whether it’s over a meal, a coffee, or occasionally a gin, and I enjoy being an active member of my local community. I’m a self-proclaimed networking junkie who loves bringing people together.

What does good support look like?

Good support is about truly empowering individuals with disability to make their own choices and maintain control over their lives. 

It’s essential for all support services to be accessible, inclusive and adaptable, ensuring they meet the diverse needs of each individual.

Effective support is person-centred, flexible and proactive. It’s about breaking down barriers that prevent full participation in society and fostering an environment of respect and inclusion. 

What would you say to people setting up their supports?

It’s crucial to advocate for yourself and clearly communicate your needs. Don’t hesitate to ask questions or seek clarification if something isn’t clear. 

Choose providers who align with your values and are dedicated to supporting your goals. Building a strong foundation of trust and open communication with your support team is key to ensuring your network is effective, responsive and genuinely supportive of your wellbeing.

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