If you are looking for a career where you can make a difference, work collaboratively with committed and passionate people and have real opportunities for professional development, then we encourage you to join our team.
If you have any questions regarding a job opportunity or application please call us on 1300 935 717.
Current positions available
IT Systems and Support Administrator
Working in a close knit IT team this is an exciting opportunity to truly make a difference in the lives of people with disability!
- Outstanding opportunity to work for purpose for all the right reasons
- Great benefits and competitive salary
- Hybrid working – work from home and Box Hill Office
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About the role
We are looking for a skilled IT Systems and Support Administrator to join our team. In this crucial role, you’ll be responsible for delivering excellent first and second-level support through our ticketing system (Jira) and maintaining essential systems for our team of 120 people. You’ll need at least 2 years of helpdesk experience, with a strong focus on empathy, patience, and continuous process improvement.
This role will have an 80/20 split, with IT support taking up the majority (80%) and system enhancement and maintenance (20%) as needed. Our team works in a macOS environment, and the ideal candidate will be a collaborative problem solver, an excellent communicator with a growth mindset, who always keeps the user experience top of mind.
Employment is subject to a National Police Check.
Key responsibilities
- Provide IT Support first and second-level queries from all contact points (tickets, walk-ups, chat & phone)
- Provide diagnosis, further investigation and resolution of service requests and issues
- Manage software access provisioning, licensing and availability for our users in our SaaS systems
- Facilitate onboarding and offboarding staff, including IT Induction, training of new and existing staff in new applications
- Assist with network administration and maintenance (Wi-Fi, Switch, Firewall, patching)
Desired skills and experience
- At least 2 years demonstrable experience in a helpdesk role
- Diploma or Bachelor’s of Information Technology or relevant industry experience
- Desirable qualifications include Microsoft Entra Fundamentals, Apple certificate (ACSP) or Jamf 100
- Knowledge of macOS, Mobile Device Management (Jamf, Intune), Microsoft 365 and Google Workspace
- Experience troubleshooting software
- Mobile Device Management (MDM) experience
- Ability to consolidate knowledge and effectively train individuals and groups
- Be available and adaptable to support other IT Team and Operations team members through peak periods and leave/absence
How to apply
Submit your resume and cover letter highlighting why you’re the perfect candidate and how you meet the requirements of the role as outlined in the position description via the Apply button below.
Applications close on Wednesday, 16 October 2024 at midnight however we will be shortlisting immediately so don’t hesitate to apply if you think this role is a good fit for your skills.
We’re committed to growing and empowering a more inclusive community within Summer Foundation. That’s why we hire diverse teams of people from all backgrounds, experiences, and perspectives.
If you require any adjustments to the recruitment documents or process, please reach out to recruitment@summerfoundation.org.au or 1300 935 717.